yesconcert.com
This page explains how cancellations and refunds are handled for YesConcert ticket orders. Refunds may depend on order status, ticket delivery, event organizer rules and applicable law.
If tickets cannot be confirmed, the order is cancelled or the payment authorization is released according to the payment status. If a payment has already been captured and the order cannot be fulfilled, a refund will be arranged.
Event tickets are usually connected to a specific date, venue and ticket category. After payment or ticket delivery, customer cancellations may not be possible. Where a cancellation is accepted, non-refundable payment processing costs, service costs or delivery costs may be deducted where permitted by applicable law.
After tickets have been delivered, refunds and exchanges may be limited by the event organizer, venue, ticket source, ticket type and resale conditions. Please contact support as soon as possible if there is a problem with your order.
If an event is officially cancelled and is not rescheduled, YesConcert will follow the available instructions from the event organizer, venue, official ticket seller, ticket supplier or other relevant ticket source.
Depending on the circumstances and the refund conditions available to YesConcert, the customer may be offered one of the following options:
100% store credit. The customer may receive store credit for the full amount paid for the tickets. This credit can be used for a future purchase on YesConcert, subject to availability.
Cash refund minus a non-refundable service and processing fee. If the customer prefers a cash refund, the refund may be issued to the original payment method, less a non-refundable service and processing fee of up to 12% of the order amount.
This service and processing fee covers payment processing costs, administrative handling, customer support, supplier communication, currency/payment costs and other operational expenses related to the order.
Delivery fees, payment fees and other third-party costs may be non-refundable unless YesConcert receives a corresponding refund from the relevant supplier or ticket source.
If YesConcert does not receive a refund, credit, replacement or compensation from the event organizer, venue, official ticket seller, ticket supplier or other relevant ticket source, the available refund or credit options for the customer may be limited accordingly.
This policy does not apply when the customer chooses not to attend the event, cannot attend the event, or requests cancellation for personal reasons. Customer-initiated cancellations remain subject to the standard cancellation policy.
If an event is postponed, cancelled or materially changed, we will follow the available instructions for that event and update customers when possible. Refund, replacement or credit options may depend on the organizer, venue, ticket source and applicable law.
