Cancellations & Refunds

General Terms

Under normal circumstances, ticket purchases are non-cancelable at the customer’s request.

Refunds are only available if the event is officially canceled or rescheduled by the organizer.

When You Can Request a Refund

Event Cancellation by the organizer: full refund of the amount you paid on our site.

Event Rescheduling by the organizer to a different date or venue: your ticket remains valid for the new date, but if the new date does not suit you, you may request a refund.

Refund Amount & Service Fee

We refund 90 % of the total amount you paid on our site.

All refunds are subject to a 10 % service fee deducted from the amount you originally paid.

Example: If you paid €100 in total (including service fee), you will receive back €90.

How to Submit a Refund Request

Email info@yesconcert.com with the subject “Refund request – [Your Order Number]”.

Include in your message:

Order number

Event name and date

Brief reason (cancellation or rescheduling)

We will confirm receipt of your request within 1 business day.

Processing Time

Refunds are credited back to your original payment method within 14 business days after confirmation.

You will receive an email with transaction details, including the refunded amount.

Important Notes

The 5 % service fee applies regardless of ticket delivery method (electronic or physical).

For updates on your request status, please use the contact information below.

Customer Support

Email: info@yesconcert.com