Cancellations & Refunds

General Terms

• Under normal circumstances, ticket purchases are non-cancelable at the customer’s request.

• Refunds are only available if the event is officially canceled or rescheduled by the organizer.

When You Can Request a Refund

• Event Cancellation by the organizer: full refund of the amount you paid on our site.

• Event Rescheduling by the organizer to a different date or venue: your ticket remains valid for the new date, but if the new date does not suit you, you may request a refund.

Refund Amount & Service Fee

• We refund 100 % of the total amount you paid on our site.

• All refunds are subject to a 5 % service fee deducted from the amount you originally paid.

• Example: If you paid €100 in total (including service fee), you will receive back €95.

How to Submit a Refund Request

1. Email info@yesconcert.com with the subject “Refund request – [Your Order Number]”.

2. Include in your message:

   • Order number

   • Event name and date

   • Brief reason (cancellation or rescheduling)

3. We will confirm receipt of your request within 1 business day.

Processing Time

• Refunds are credited back to your original payment method within 14 business days after confirmation.

• You will receive an email with transaction details, including the refunded amount.

Important Notes

• The 5 % service fee applies regardless of ticket delivery method (electronic or physical).
  

• For updates on your request status, please use the contact information below.

Customer Support

• Email: info@yesconcert.com