Terms & Conditions

 

This Agreement represents an official public offer from the Seller to enter into a contract of sale for the Goods presented on the website yesconcert.com. By concluding this Agreement, the Buyer fully accepts all the terms and conditions related to placing orders, payment, delivery, return policies, liabilities for improper orders, and all other conditions outlined herein. The Agreement becomes effective from the moment the Buyer clicks the "Pay" button on the checkout page and receives an electronic confirmation of the order from the Seller.

1. Definitions

1.1. Public Offer ("Offer") — a public proposal by the Seller to conclude a remote sales contract ("Agreement") with any individual who accepts the terms stated in this Offer.

1.2. Goods or Services — tickets or services chosen by the Buyer from the Yesconcert website and placed in the cart or previously purchased remotely.

1.3. Online Store — the Seller's online platform located at yesconcert.com, intended for concluding retail and wholesale contracts by enabling Buyers to review descriptions and purchase Goods via the internet.

1.4. Buyer — a legally competent individual aged 18 years or older who orders Goods via the Yesconcert website.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, while the Buyer undertakes to accept and pay for the Goods according to this Agreement.

2.2. The Agreement is considered concluded when the Buyer completes and submits the online order form at yesconcert.com and receives an order confirmation.

3. Order Placement

3.1. Orders are placed independently by the Buyer through the Yesconcert online store using the "Cart".

3.2. The Seller reserves the right to refuse an order if the information provided by the Buyer is incomplete or questionable.

3.3. When placing an order, the Buyer must provide the following:

• Full name;

• Delivery address (if applicable);

• Contact telephone number.

3.4. Details about the Goods, including name, quantity, and price, are specified in the Buyer's cart on the website.

3.5. Parties may request additional information as necessary. If the Buyer fails to provide required information, the Seller shall not be responsible for inadequate service.

3.6. By placing an order, the Buyer confirms:

• Acceptance of the terms of this Offer;

• Consent to the collection, processing, and transfer of personal data for the purpose of order fulfillment and documentation, including transfer to third parties involved in the order execution.

4. Pricing and Delivery

4.1. Prices for Goods and services are set independently by the Seller and displayed on the Yesconcert website.

4.2. As Yesconcert is a reseller, prices listed on the website may be higher than the original face value printed on the tickets.

4.3. Prices may be adjusted unilaterally by the Seller based on market conditions. Prices already paid by the Buyer in full remain unaffected by subsequent price changes.

4.4. Listed prices do not include delivery costs, which must be paid separately by the Buyer according to the rates of the selected delivery service.

4.5. Payment obligations are fulfilled upon receipt of funds by the Seller.

4.6. Payment methods are detailed in the "Payment and Delivery" section of the website.

4.7. Upon receipt, the Buyer must verify the Goods' quality and quantity. Acceptance of delivery by signing a receipt confirms the absence of claims.

4.8. Ownership and risk transfer to the Buyer upon receipt or handover to the delivery service chosen by the Buyer.

5. Rights and Obligations

5.1. Seller Obligations:

• Deliver Goods according to the order and terms of this Agreement;

• Protect the Buyer’s personal data, except as required by law or to fulfill the order.

5.2. Seller Rights:

• Modify terms and pricing by posting updates on the website. Changes take effect upon publication.

5.3. Buyer Obligations:

• Review the terms and prices before finalizing the Agreement;

• Provide accurate information necessary for order fulfillment.

6. Returns and Refunds

6.1. Generally, cancellation, exchange, or refund of ordered tickets is not permitted.

6.2. The Seller may offer compensation or assistance in case tickets are lost, subject to their discretion and available options at the time.